Full-service elevator care for every brand

In South Carolina, the building owner is responsible for scheduling the annual elevator inspection. Not the maintenance contractor. Not the management company. The owner calls a licensed special inspector, and the owner receives the invoice and the certificate from LLR.

Operating a unit without a current certificate is a violation of state law. It is also the first thing a plaintiff’s attorney asks for after an incident.

North Carolina runs differently — NCDOL inspectors handle inspections directly, and any permitted work voids the certificate of operation until a compliance inspection is completed and the unit is re-certified.

Your elevator’s maintenance schedule should be tailored to its age, condition, and usage. Visits every other month are a good starting point for many buildings, while older or heavily used elevators may need more frequent attention.

At Charter Elevator, we explain the recommended schedule and the reasoning behind it, document every visit, and perform proactive maintenance to help prevent problems before they cause downtime.

An elevator maintenance contract typically includes scheduled preventive maintenance, lubrication, and adjustments. Coverage for service calls, replacement parts, repairs, and required testing varies by agreement, so it’s important to understand what’s included, and what costs extra.

At Charter Elevator, we explain your coverage and exclusions upfront and help you choose the right plan for your equipment, building, and budget.

When an elevator fails its annual inspection in South Carolina, the owner receives a violation correction form. The unit doesn’t get its certificate back until every item is corrected and the form is returned.

Here’s where owners get stuck: the violation list is written in code language, the corrections are quoted by the incumbent contractor at whatever the incumbent contractor feels like quoting, and there’s no independent read on which items are genuinely safety-critical versus which are the contractor upselling off a punch list.

We’ll read your violation report with you. No charge, no obligation. If your current provider’s number is fair, we’ll tell you that too.

Charter’s Project Success Standards are:

• Customer First: We met customer needs and earned their trust.
• Right The First Time: Diagnosed and priced accurately— value added recommendations, no guesswork.
• Ownership: We own problems, fix them, and stand behind our work.
• Safe: Clean, code-compliant, safe to ride and work on.
• Craftsmanship: Prompt, professional work that we take pride in – no cut corners.
• Clarity: Clear and direct communication, especially when it was difficult.

Choose an elevator contractor that can explain how they’ll care for your equipment, who will perform the work, and what you can expect when something goes wrong. Look for experienced technicians, a clear maintenance schedule, transparent contract coverage, and direct access to people who can resolve issues.

At Charter Elevator, we focus exclusively on North and South Carolina. That deliberate focus keeps us close to our customers and accountable for the service we provide. We believe you should know your service team, understand the work being done, and receive clear updates without having to chase them.

Our mission is straightforward: high-quality service for customers who appreciate it.