CharterView

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CharterView ™ – a new way to communicate with customers and tenants 

Is the latest and more exciting new solution for communications in the elevator services business!  It is the only solution that engages building owners, tenants and your elevators services company in the communication process.  The goal of Charter view is to provide a 360 degree approach to customer and tenant satisfaction.

 

 

 

Communication with Customers (available today)

How many times have you visited an elevator machine room or hoistway?  It’s like asking how many times you look under the hood of your car – probably not often.  This may be true of your elevators and services as well.  Charter Elevator makes it easy for you – we record pictures of your machinery and our services so you can be assured that we are doing what we agree to do.  You can track the progress of maintenance and our services — so you can be assured that we are doing what we agree to do.  You can track the progress of a repair or modernization.  Also you can log a call into the CharterView system to see progress and resolution.

Information at your finger tips in the CharterView System includes:

Maintenance

Log service calls

Review service calls with visual pictures

Review Routine maintenance activities with complete explanation  of activities

Review Safety test information

Repair

Pictures of before activities

Progress pictures and completion notes

Safety Test information (when appropriate)

Modernization

Pictures of before activities

Progress pictures and completion notes (aligned with progress billing)

Safety Test information (when appropriate)

 

 

 

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